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Terms of Service

Last updated: 17/03/2026

1. Acceptance of Terms

By accessing and using NEO GROUPE services, you agree to be bound by these terms of service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

NEO GROUPE offers professional information technology services, including but not limited to:

  • Software and application development
  • IT security auditing
  • Hosting and email services
  • Artificial intelligence agent development
  • Graphic design and branding

3. Client Obligations

The client agrees to:

  • Provide accurate and complete information
  • Cooperate with NEO GROUPE during project execution
  • Make payments according to agreed terms
  • Respect intellectual property rights
  • Not use our services for illegal purposes

4. Intellectual Property

All content, source code, designs, and materials created by NEO GROUPE remain the intellectual property of NEO GROUPE until full payment is completed. Once payment is completed, the agreed rights are transferred to the client as specified in the service contract.

5. Confidentiality

NEO GROUPE commits to maintaining the confidentiality of all information provided by the client. We will not disclose confidential information to third parties without the client's prior consent, except when required by law.

6. Payments and Billing

Payment terms are specified in each individual proposal or contract. Generally:

  • An initial deposit is required before starting work
  • Remaining payments are made according to agreed milestones
  • Invoices must be paid within 15 days of issuance
  • Late payments may incur additional charges

7. Warranty and Support

NEO GROUPE offers a warranty period for bug fixes after project delivery. The warranty period and scope are specified in each contract. Additional support or modifications outside the original scope are billed separately.

8. Limitation of Liability

NEO GROUPE shall not be liable for indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. Our maximum liability is limited to the amount paid for the services in question.

9. Cancellation and Termination

Either party may terminate the agreement with prior written notice. In case of cancellation:

  • The client will pay for all work completed to date
  • Deposits are non-refundable once work has started
  • NEO GROUPE will deliver all completed work to the client

10. Modifications

NEO GROUPE reserves the right to modify these terms at any time. Modifications will take effect immediately upon posting on our website. It is the user's responsibility to periodically review these terms.

11. Applicable Law

These terms shall be governed by and construed in accordance with the laws of Peru. Any disputes shall be resolved in the competent courts of Cusco, Peru.

12. Contact

For any questions about these terms of service, contact us:

Email: neo.contact@cuscoatour.com
Address: Cusco, Perú